Mobile Keycard Troubleshooting (iOS)

What is a mobile keycard?

A mobile keycard is a software downloaded onto a phone that is used in a secure and encrypted manner. The mobile keycard has a unique identifier that replicates the physical badge commonly used in building access control systems (e.g. turnstiles). Similar to a physical badge, the mobile keycard can be used to unlock common space doors, turnstiles, and elevator kiosks within a building.

Why is my mobile keycard not configuring?

1. Make sure your Bluetooth is enabled on your iOS device.
   • Mobile keycard uses Bluetooth to communicate with keycard readers. If it is not enabled on your device, the devices cannot communicate. You should be prompted to allow Bluetooth when first trying to initiate your Mobile keycard. If you are prompted to allow Bluetooth, select “OK”.
   • If you do not see the prompt to allow Bluetooth, go to Settings > Cohesion > Bluetooth > Enable.
2. Make sure Location Sharing is allowed on your iOS device.
   • Your keycard uses your location to activate automatically when you’re in the building. If it is not enabled on your device, turn on “Location Sharing” within Settings by selecting Settings > Privacy > Location Services > Enable.
   • Recommended: Select “Cohesion” and select “Always” to always allow location access by the app. This ensures your keycard will scan successfully at the turnstiles/readers and allow for smooth elevator access.