Creating a Service Request

The Cohesion platform allows designated building occupants to request services and create requests to resolve building issues. When a tenant submits a service request, building operators receive a notification and can communicate directly with the requestor if clarification is needed. File or media attachments can be included in the request for additional context. Building operators can provide the status of the service request in order to inform tenants when their request has been completed.

1. Select Service Requests in the left-hand navigation menu.
2. Select the Create Request button near the top-right corner of the screen.
3. Select Tenant Suite or Building Space to choose how you want to search for the space where service is needed.
4. Complete these required (*) details:
   • Space – select the Space where the service will occur
   • Subspace – select the Subspace where the service will occur (if the selected Space has only one subspace, then this field is hidden)
   • Description - type a Description for your service request (in a few sentences)
   • Type – select the type of service you are requesting from the drop-down list
   • Sub Type – select the sub-type of service that describes your request
   • Priority – select the priority of your request (High should only be used for urgent requests so the person receiving the request knows it’s a high priority)
   • Service Request To Repeat – select how often you would like this service performed.
     • Note, One Time is the default and standard across all buildings.

5. Complete these optional details:
   • Assigned To – if you know who the service request should be assigned to, enter their name
   • Attachments – select Upload to add an image or a file to your request (PDF, PNG, JPG, DOC, and XLS files are supported)
6. Select Create at the bottom of the screen. The service request is submitted for review.
   • Once a service request is submitted, the user who is responsible for managing service requests is notified, and you receive updates as the status changes.