Editing a Service Request

After you create and submit a service request, you can go back and edit it. You can add comments to the request, add attachments, such as photos or files, and edit the details of your request.

1. Select Service Requests in the left-hand navigation menu.
   • Note: All requests are shown on this page.
2. To find a specific request, type keywords describing the service in the Search box at the top, or scroll through the list of requests.

Use the Filter options to further refine the list.

1. Display only requests that are assigned to you by selecting Assigned To Me

2. Display only visits you’ve created added by selecting Created By Me
3. Filter the list of visits by Status, Priority, Recurrence by selecting options from the drop-down lists.
   • Status - Select the status(es) you want to see in the list
   • Priority - Select the priority level(s) of requests you want to see in the list
   • Recurrence - select the occurrence of the requests you want to see in the list

3. Select the request you want to Edit.
   • Select the Edit button near the top-right corner of the Details section to edit the request.
   • Edit the request details and then select Update.

1. • To add a comment, type the comment you want to add into the Add your comments field in the Activity section, and then select Add Comment.
   • To add an attachment, select the Upload button in the Attachments section, and then select the photo or file you want to attach.
   • To remove an attachment, select the Delete button for the attachment you want to remove.