Create a New User (Mobile)

Creating new users is quick and easy, as long as all the proper information is provided. The new user will need a profile within the platform to be assigned clearances within the building. Clearances allow tenants access to their company suite and public floors.

*The "Add User" interface will be updated to reflect the second GIF.

1. Select Users from the left-hand navigation menu.
2. Select Add User tab at the top of the screen.
3. Fill out Personal Details:
   • First Name (required) - Enter the tenant's first name
   • Middle Name (not required) - Enter the tenant's middle name
   • Last Name (required) - Enter the tenant's last name
   • Email Address (required) (Note: ensure the email is correct. This cannot be changed once submitted) - Enter the tenant's email.
   • Title (not required) - Enter the tenant's title
   • Department (not required) - Enter the tenant's department.
   • Company (required) - Select the tenant's company
   • Building Role (required) - Select the tenant's building role

Adding Clearances:

User Access:

4. Enter the User Access
   • User Clearances - Select clearances needed by the user. These clearances will save to the digital keycard once the keycard has been successfully configured. If User Clearances are not added, the digital keycard may fail to work at turnstiles and readers.
     • Please, see this article on how to configure your mobile keycard: How to Configure My Mobile Keycard (iOS) and (Android)
   • Home Floor - Select the user's home floor, if needed.

Physical Card:

1. System* - Select the system - this usually defaults to a company name or building system.
2. Credential Type* - Select the credential type.
3. User Badge* - Enter the User's badge number.
4. Facility Code - Enter the code, if needed.

Note, only User Clearances might be assigned because certain users may not have a Physical Card.