Create a New User (Web)

A new user will need a profile within the platform to be assigned clearances within the building. Clearances allow tenants access to their company suite and public floors. Creating new users is quick and easy, as long as all the proper information is provided. Follow the steps below to create a new user and add needed clearances.

Adding User:

1. Select Users from the left-hand navigation menu.
2. Select Add User tab at the top of the screen.
3. Fill out Personal Details:
   • First Name (required) - Enter the tenant's first name
   • Middle Name (not required) - Enter the tenant's middle name
   • Last Name (required) - Enter the tenant's last name
   • Email Address (required) (Note: ensure the email is correct. This cannot be changed once submitted) - Enter the tenant's email.
   • Department (not required) - Enter the tenant's department.
   • Title (not required) - Enter the tenant's title
   • Company (required) - Select the tenant's company
   • Building Role (required) - Select the tenant's building role

4. Select Next
   • Note, the user will be submitted into the system after selecting Next

Adding Clearances:

User Access:

5. Enter the User Access
   • User Clearances - Select clearances needed by the user. These clearances will save to the digital keycard once the keycard has been successfully configured. If User Clearances are not added, the digital keycard may fail to work at turnstiles and readers.
     • Please, see this article on how to configure your mobile keycard: How to Configure My Mobile Keycard (iOS) and (Android)
   • Home Floor - Select the user's home floor, if needed.

Physical Card:

1. System* - Select the system - this usually defaults to a company name or building system.
2. Credential Type* - Select the credential type.
3. User Badge* - Enter the User's badge number.
4. Facility Code - Enter the code, if needed.

Note, for certain buildings, only User Clearances might be assigned since certain users may not have a Physical Card.